Master Services Agreement (MSA) Template

1. Services

VETR provides a software-as-a-service platform for federal proposal management. The Enterprise tier includes unlimited proposals, unlimited team members, white-label branding, SSO/SAML, custom integrations, AI training on your past performance corpus, dedicated customer success management, and SLA guarantees.

2. Term and renewal

Initial term is one (1) calendar year unless otherwise specified. Renewal is automatic for successive 12-month terms unless either party gives 60 days written notice of non-renewal before the current term expires.

3. Pricing and payment

Annual contract value (ACV) is set in the Order Form attached to this MSA. Default payment terms are net-30 from invoice date. Procurement-friendly options:

• Purchase order (PO) acceptance
• ACH or wire transfer
• Multi-year contracts at locked-rate discount

4. Service Level Agreement (SLA)

• Uptime: 99.9% monthly uptime, calculated against scheduled maintenance windows
• Support response: 4 business-hour response time for P1 (system down) issues
• Service credits: Per Section 8 below, calculated as a percentage of monthly fees for breach of uptime SLA

5. Data, security, and compliance

• Data residency: US-only AWS regions (us-east-1, us-west-2)
• Encryption: AES-256 at rest, TLS 1.3 in transit
• Access controls: SSO/SAML available; role-based permissions; complete audit logs
• Compliance posture: FedRAMP-aligned cloud boundary, NIST 800-171 aligned, CMMC Level 2 aligned. SOC 2 Type II audit in progress; FedRAMP authorization in process. Current attestation status is published at vetrproposal.com/security.
• Breach notification: written notice within 72 hours of confirmation

6. Intellectual property

Customer data remains the property of Customer. VETR receives a limited license to host, process, and serve Customer data solely to provide the Services. VETR retains all rights to the platform, models, and methodology.

7. Confidentiality

Both parties agree to maintain the confidentiality of non-public information received under this Agreement for a period of five (5) years following termination, with standard exceptions for publicly-available information, independently-developed information, and information required by law to disclose.

8. Service credits and remedies

For each percentage point of uptime below 99.9% in a calendar month, Customer receives a service credit equal to 5% of that month's fees, capped at 50% of monthly fees.

9. Limitation of liability

Aggregate liability is capped at the fees paid by Customer in the twelve months preceding the event giving rise to the claim. Excludes liability for breach of confidentiality, IP indemnity obligations, gross negligence, or willful misconduct.

10. Indemnification

VETR will defend Customer against third-party IP infringement claims arising from Customer's authorized use of the Services. Customer will defend VETR against third-party claims arising from Customer Data.

11. Termination

Either party may terminate for material breach if not cured within 30 days of written notice. Customer may export all data within 90 days of termination.

12. Governing law

This Agreement is governed by the laws of the State of Delaware. Disputes are resolved by binding arbitration in Washington, DC.

13. Order of precedence

If there's a conflict, the order of precedence is: Order Form > this MSA > the public Terms of Service.

14. Contact

For Enterprise procurement inquiries: enterprise@vetrproposal.com.